SAUNA & ICE BATH GUIDELINES

Drink plenty of water before, during and after your session.

If you experience pain and/or serious discomfort, immediately discontinue and exit the Sauna and/or Ice Bath.

If you are on medications, consult with your doctor before using the Sauna and/or Ice Bath.

If you have an underlying medical condition and/or are on any prescription drugs, consult with your physician before using. Discontinue use if you feel light-headed, dizzy, heat exhausted, or unwell.

SOUL SUITES SAUNA SAFETY INFORMATION PLEASE READ BEFORE ENTERING THE SAUNA Your safety and wellbeing are important to us.

Please take a moment to read the guidance below before using the sauna facilities.

BEFORE ENTERING HYDRATE
Please drink water before, during and after your sauna session.

SHOWER BEFORE ENTRY
Please shower and dry off before entering the sauna to maintain hygiene standards.

REMOVE JEWELLERY
Jewellery and watches can become extremely hot and may cause burns.

MEDICAL CONDITIONS
If you are pregnant, have heart conditions, low blood pressure or any underlying medical concerns, please consult a medical professional before sauna use.

NO ALCOHOL OR DRUGS
Do not use the sauna under the influence of alcohol or drugs.

SWIMWEAR REQUIRED
Appropriate swimwear must be worn at all times.

DURING YOUR SESSION RECOMMENDED SESSION LENGTH
Beginners are advised to start with shorter sessions of approximately 5–10 minutes. More experienced users may use the sauna for up to 20 minutes depending on personal tolerance and experience.

LISTEN TO YOUR BODY
Exit the sauna immediately if you feel dizzy, faint, nauseous or unwell.

HOT SURFACES
Do not touch heaters, stones or metal fixtures as they may cause burns.

RESPECT OTHER GUESTS
Please keep noise levels low and be mindful of other users.

POURING WATER ON THE STONES
Use the ladle provided and pour carefully to avoid excessive steam or splashing.

CHILDREN
Children must be supervised by an adult at all times.

AFTER YOUR SESSION COOL DOWN & REHYDRATE
Allow your body temperature to return to normal gradually and continue drinking water.

COLD EXPOSURE
Ice baths and cold exposure are used at your own risk.

IMPORTANT
If you require assistance or feel unwell, leave the sauna immediately and notify a member of staff. Please report all accidents, injuries or concerns to a member of the Soul Suites team.

By signing this waiver, I acknowledge that I have read this waiver in full and I am participating in an activity offered by Soul Suites, and I voluntarily assume all risks associated with this activity. I release Soul Suites, its directors, officers, employees, volunteers, representatives, and agents, as well as activity holders, sponsors, and volunteers, from any and all liability, including but not limited to, liability arising from their negligence or fault, for any personal injury, property damage, property theft, or other actions that may occur during the activity or while traveling to or from the activity.

I agree to indemnify, hold harmless, and not sue the aforementioned entities or persons from any claims or liabilities that may arise as a result of my participation in the activity, whether caused by their negligence or otherwise.

I acknowledge that Soul Suites and their directors, officers, volunteers, representatives, and agents are not responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.

I understand that participating in this activity may involve physical and mental challenges that carry the potential for death, serious injury, and property loss. These risks may include, but are not limited to, terrain, facilities, temperature, weather, equipment, vehicular traffic, lack of hydration, underlying health conditions and the actions of other participants, volunteers, monitors, and producers.

I agree to receive any necessary medical treatment in the event of injury, accident, or illness during the activity.I also acknowledge that my photo, video, or film likeness may be taken while participating in the activity and I consent to its use by the activity holders, producers, sponsors, organizers, and assigns for any legitimate purpose.

I understand that this Accident Waiver and Release of Liability Form provides a broad release and waiver to the maximum extent permissible under applicable law.

Soul Suites Membership – Terms & Conditions
By purchasing or using a Soul Suites membership, members agree to the following Terms & Conditions.

1. Membership Credits
Memberships include a set number of session credits per billing period. Credits may only be used for bookings at Soul Suites and cannot be exchanged for cash or transferred to another person unless otherwise stated.

2. Automatic Monthly Billing
Memberships are billed automatically on a monthly basis using the payment method provided at the time of purchase. By signing up, members authorise Soul Suites to take recurring monthly payments until the membership is cancelled in accordance with these Terms.

3. Credits Issued After Payment
Membership session credits will be added to the member’s account once the monthly membership payment has been successfully processed. Credits will not be issued before payment has been received.

4. Booking Sessions
All sessions must be booked in advance through the Soul Suites booking system and are subject to availability.

5. Cancellation Policy (Session Bookings)
Members must cancel or reschedule their booking at least 10 hours before the scheduled session time.

6. Late Cancellations & No Shows
If a member cancels within 10 hours of the scheduled session, or fails to attend a booked session, the session credit will be forfeited and cannot be refunded or returned to the member’s account, except in exceptional circumstances at Soul Suites’ discretion.

7. Membership Cancellation
Members may cancel their membership by providing a minimum of 30 days’ written notice. Notice must be submitted via email to Soul Suites.
During the notice period, membership payments will continue as scheduled and members will retain access to their membership benefits and credits.

8. Membership Usage
Memberships are intended for personal use only. The registered member must be present at the booked session, and membership credits cannot be used by another person. Memberships may not be shared, transferred, or resold.

9. Changes to Membership
Soul Suites reserves the right to amend membership terms, pricing, services, or benefits where necessary. Members will be notified of any significant changes in advance. Continued use of the membership constitutes acceptance of any updated Terms.

10. Liability
Soul Suites is not responsible for loss or damage to personal belongings brought onto the premises.
Soul Suites shall not be liable for any injury, loss, or damage sustained by members except where caused by negligence. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. Acceptance of Terms
By purchasing or using a membership, members confirm that they have read, understood, and agree to these Terms & Conditions.

12. Waiver Agreement
These Terms & Conditions form part of, and must be read alongside, the Soul Suites waiver agreement signed prior to use of the facilities. By purchasing or using a membership, members acknowledge that both the waiver and these Terms apply in full.

13. Private Membership Credits
Private Membership Credits are only redeemable at Soul Suites Hamilton and cannot be used at any other Soul Suites locations.

14. Health & Safety
Members confirm that they are physically fit and able to participate in contrast therapy sessions. Participation is at the member’s own risk.
Members should seek medical advice prior to use if they have any underlying health conditions, including but not limited to cardiovascular conditions, high or low blood pressure, respiratory conditions, or if they are pregnant.
Members must not use the facilities if they feel unwell, dizzy, lightheaded, or otherwise unfit to safely participate.
Soul Suites reserves the right to refuse access to any member if there are concerns regarding their health, safety, or ability to participate.

15. Code of Conduct & Right to Refuse Service
Members must behave in a respectful and responsible manner at all times while on the premises.
Soul Suites reserves the right to refuse entry or remove any individual whose behaviour is deemed unsafe, inappropriate, disruptive, or in breach of these Terms. This includes failure to follow staff instructions or safety guidelines.
In such cases, any booked sessions or credits will be forfeited and will not be refunded or reinstated.

16. Intoxication Policy
Members must not attend sessions under the influence of alcohol or drugs. Soul Suites reserves the right to refuse entry without refund if a member appears intoxicated.

17. Credit Validity
Membership credits are issued monthly and are valid only within the applicable billing period.
All credits must be used within the same billing month in which they are issued. Unused credits will expire at the end of the billing period and will not roll over under any circumstances.
Credits have no cash value and cannot be refunded or carried forward.

18. Service Availability
Soul Suites may occasionally need to modify, restrict, or temporarily suspend access to facilities or services due to maintenance, safety, or operational requirements.
Where reasonably possible, advance notice will be provided.
Temporary interruptions or reduced availability do not entitle members to refunds. However, in the event of a significant or prolonged disruption, Soul Suites may, at its discretion, offer alternative arrangements or extensions.